Legacy Chrysler Dodge Jeep Ram

Madison Warrell

5 out of 5 stars★★★★★

I experienced an issue starting my vehicle because my key fob stopped working. I called yesterday and spoke with Marlon in the Parts Department, who was able to quickly order a replacement key that I received today. Kyle in the Service Department was able to get me scheduled earlier than expected, and my vehicle was ready by noon. He also graciously offered to pick me up from my workplace, which I greatly appreciated since I had no transportation back to the dealership. I am extremely grateful to both Marlon and Kyle for their outstanding customer service and assistance. I was very stressed and worried when my key stopped working, so it was a huge relief to learn that the issue was resolved quickly and wasn't anything more serious. Thank you both for going above and beyond to help me.

Courtney Hailey

5 out of 5 stars★★★★★

⭐️⭐️⭐️⭐️⭐️ Outstanding Service – Thank You for Making It Right I cannot say enough good things about Legacy Chrysler Dodge Jeep Ram, especially Larkin Hinson and Tab Colby. After purchasing a vehicle from Florence Toyota and immediately running into serious issues that were not properly addressed, we were left frustrated and without real help. That’s when we reached out to Legacy—and I’m so glad we did. From the very beginning, Larkin and Tab were responsive, professional, and genuinely cared about helping us. They got us in quickly, properly diagnosed the issue, and treated the situation with the urgency it deserved. We were even told that it was a good thing we brought the vehicle in when we did, as it could have caused major engine damage if left unaddressed. What stood out the most was the difference in customer service. Unlike our experience elsewhere, they listened, communicated clearly, and treated us with respect. There was no runaround, no dismissive attitude—just honest, knowledgeable service. After dealing with such a disappointing situation at another dealership, this experience truly restored our faith in how a service department should operate. If you want a team that is trustworthy, professional, and actually stands behind their work, I highly recommend Legacy Chrysler Dodge Jeep Ram—especially Larkin and Tab. We are incredibly grateful for their help.