Hotel Florence, Tapestry Collection by Hilton

Rebecca Wessells

4 out of 5 stars★★★★☆

Great location, but not exactly the most secure hotel. I don't know the area well, but people could walk in and out of the room areas without having a room key. The building history is neat, and all the folks were friendly and welcoming. The building is old, but the rooms have the convenience of newer hotels. We probably wouldn't stay here again with a 1 year old. The room wasn't toddler friendly. The self-parking is extremely limited. We went off-season, so found a spot behind the hotel quickly, but I could imagine it's difficult during busy season with all the construction going on behind the hotel.

Dave Adair

5 out of 5 stars★★★★★

I stay here roughly one week a month. Consistency is paramount to loyalty. Dalton and staff make sure all is in order for the week. Charming town, perfect location for walking around “Mayberry”. For those of you who don’t know Mayberry, chat gpt it! But the service here is faster than your search for Mayberry. Victor’s and Cru are great foodie destinations all inside the hotel.

Steve Grossman

4 out of 5 stars★★★★☆

Historic building which has kind of an old building smell but that's to be expected. The rooms however are tired and worn. The Mattress and Linens were very good and the bathroom was fine although a weird mix of old and new design. Great location, nice bar,restaurant and breakfast. Great service experience at check-in and at the bar; upon checkout not so much as I think I interrupted storytelling hour.

Kai Thompson

5 out of 5 stars★★★★★

Hotel Florence is my go-to hotel when working in the Florence/Pee Dee area. Location: For Florence, I've tried a few other Hilton/Marriott branded hotels in the area but this is the best by far. I've had nothing but great experience since working in this area since April 2025. I've stayed here about 20 nights in 2026 alone. Hotel/Rooms: I was curious because of the Tapestry Collection brand. The aesthetic with the exposed brick and hardwood floors is very nice. Pictures of the exterior and a room photo are attached to this review. I've stayed in both queen and king rooms and felt comfortable in both. Some rooms are bigger than others. The rooms facing the street are a little noisier between the train, pedestrian/car traffic and other nearby restaurants. Same for rooms facing the back courtyard when the weather is nice. The rooms with the best sound isolation are along the sides of the building. I've never seen a microwave in a room but some have refrigerators. If you need one, I would ask the front desk! Same for ironing boards. I've seen most rooms always have a steamer but only some have irons and ironing boards. I haven't figured out that rhyme or reason yet either. The rooms on the two-story addition side tend to have refrigerators and irons is just a casual observation. Pro Tip: Use the hotel map during mobile check-in to see the room size differences and the addition side versus the three-story main side. Front Desk: *Cashay* Fleming is an amazing example of great customer service at Hotel Florence. She learns the names of regulars and makes a point to check in and acknowledge you. Every time I walk by the front desk, she is greeting someone with a smile. She is always very helpful and resourceful. She's helped with locating a steamer, replacement key card, ironing board, etc. On-site Restaurant: Victors is amazing! Some pictures of my favorite meals here are attached to the review. I must shoutout the bartender *Logan*. He's amazing and consistent! Same for the food and drinks. The menu is always changing with seasons and I've never been disappointed with the food or drinks. Some of my favorites: scallops, salmon caesar salad, she crab soup, sea bass, pork belly, collard greens, lobster mac and cheese, fried shrimp, seasonal desserts, etc. Parking/Safety: Parking on the main road is free and unlimited after 5:30. Before 5:30, there is a note for a two-hour limit. The free parking lot that faces the hotel is large and expansive. I've always felt safe parking and walking into the hotel even on nights with late arrivals. I've never felt unsafe walking this block and I actually appreciate that hotel patrons do not have to tap cards to access the front deck. Amenities: I've used the business center in the center of the main hotel second floor. The spa is another highlight. On a particularly long work week, the 50 minute massage was very convenient and reasonably priced. If you're a hilton diamond member or higher, you can elect for the $15 daily food and beverage credit to apply to Victor's for a basically a free drink or appetizer.

India Taylor

5 out of 5 stars★★★★★

My second visit and it was more amazing than the first! Rooms were clean and the customer service was once again was Top Tier, I was hoping to see Mrs.Fleming (Front Desk) and I did, I had to stop what I was doing to let her know how excellent her customer service was and to keep that momentum going because it means a lot after a long ride you want everything to run smoothly! I’ll be back Hotel Florence ! Thanks for a great stay!