Best Buy

Sherice James

5 out of 5 stars★★★★★

I had an amazing experience at the Best Buy in Magnolia Mall in Florence, SC, thanks to Dashawn! From the moment we started looking around, he checked in on us to see if we needed any assistance without ever being pushy. He made the checkout process for my new MacBook so easy and stress-free. I also appreciated how relatable he was—he shared parts of his own experience, which made me feel even more confident about my purchase. Dashawn truly went above and beyond with his customer service. He’s easily a 100/10 employee, and Best Buy is lucky to have him. Thank you again for making this such a great experience! Can’t wait to use this product in college!

Timothy Dowd

4 out of 5 stars★★★★☆

I ordered my new LG washing machine and Samsung dryer for my house from Best Buy and the Geek Squad delivered them from this Best Buy location in Florence, SC since I live nearby in another town in South Carolina near Florence. The prices on the laundry room appliances were competitive to other major retailers after I shopped around online. The delivery was not far from the order date, and the Geek Squad guys were respectful, polite, and professional when unliading and installing my new laundry appliances. There were some electrical issues with my home before my new washing machine could operate properly, but that was outside the scope of the expertise of the Geek Squad and my electrician at that time resolved the problem with new wiring for my laundry room. Once this was completed the Geek Squad returned promptly to finish hooking up my appliances, which have since functioned fine. Also, Best Buy did a fantastic job & was very prompt on giving me a discount and processing my return for a three-prong cord, which came with my LG washing machine but was not suitable for my house, as I needed a higher voltage four-prong cord according to my past electrician. When I arrived at this Best Buy location btw the employees working inside were all polite and respectful, the store inside was not crowded during business hours and it looked well stocked, clean, and tidy. My return was quickly completed on my debit card with practically no waiting time. I am giving four stars instead of five because later when I tried to order a GE coil range, they had a brisk delivery date, but then later told me on the day of delivery, they did not have this range in stock anymore and it was on back order. I would have to wait for delivery until the following month. So I did not want to wait that long for a range, so I had to order the exact same range from Lowes and received it in the next few days. It seems regarding appliances, Best Buy does not have the same level of stock or inventory as say Lowes or Home Depot. At least, Best Buy promptly processed and finalized my full refund on this range in a timely manner. Overall, their service and my experience with them was a positive one.

Nicole McFadden

5 out of 5 stars★★★★★

Charlie and Chad were AMAZING! I went in the store for 5 minutes, got what I came for in 3 ( the other 2 minutes was me telling them how helpful they were ) . Very fast and outstanding service! 🙂